A guide to gathering useful feedback
The Field Studies Kit is a collection of activities that can be used independently or collectively to help you understand who is using your apps and what is important to them. Whether you are a developer trying to prioritize your development process or a trainer working to gauge the usability of apps, it's vital to understand your end user. These activities are designed to make the process of gathering useful feedback easier and more efficient. You can download activities individually or download the whole Kit.
10-15 min, Self led
The User Story tool is a mad-lib style activity that helps contextualize who is using the app, what their goal is with the app, and why their goal is important to them. This is one of the fastest and best ways to gain valuable insight and context into your target audience.
No prep required
10-20 min, Self led
The Capabilities Card is a rating system of different capabilities of your app. Target audience members will use a scale of emojis to rate how useful each capability is to them. This is a great way to gain understanding into which features are most useful for your target audience.
To prepare, determine and document the capabilities of the app being tested. Write capabilities in the blanks on the card provided.
10-20 min, Facilitator or Self led
The Question Prompts provide multiple open ended questions to ask users based on their experience with the app. This is a good way to start a conversation around important topics like adoption, cultural norms and concerns.
No prep required
When you use the field studies kit, we can compile a comprehensive report of the data from findings. You will be able to clearly see the usefulness of your tool, what steps we took to gather the data, what your users concerns were, bugs that were found, and more. Below is an example of a report curated from our field studies kit.